Shipping Policy

Last Updated: August 2026

Thank you for shopping with us. We are committed to providing a reliable and convenient delivery experience across the Kingdom of Saudi Arabia (KSA).

Please read the following Shipping Policy carefully before placing your order.

1. Shipping Coverage

We currently offer delivery across most regions and cities within the Kingdom of Saudi Arabia.

Delivery availability may vary depending on the customer's location and the product ordered. If a particular area is not serviceable, our customer support team will contact the customer as soon as possible.

2. Order Processing

Orders are normally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

During promotional campaigns, public holidays, or periods of unusually high order volume, processing may take additional time.

Once your order has been dispatched, you will receive shipping and tracking information when available.

3. Delivery Time

Estimated delivery time within Saudi Arabia is generally:

3–7 business days after dispatch.

Remote areas may require additional delivery time.

The estimated delivery date will be communicated during the purchasing process or through the order confirmation, where applicable.

Please note that delivery times are estimates and may be affected by circumstances outside our control, including courier delays, weather conditions, public holidays, customs or regulatory requirements, incorrect customer information, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.

If a promotional offer includes Free Shipping, the applicable shipping fee will be waived according to the terms of that promotion.

Any additional charges that are clearly disclosed before checkout will be the responsibility of the customer where applicable.

5. Order Tracking

Once your order has been shipped, tracking information may be provided through the shipping carrier.

Customers are responsible for using the correct phone number, email address, and delivery address when placing an order.

If tracking information does not update immediately, please allow some time for the courier's system to register the shipment.

6. Delivery Attempts

The courier may contact the customer by phone, SMS, or other available communication methods to arrange delivery.

Customers should ensure that they are available to receive the shipment and provide accurate delivery information.

If delivery cannot be completed because of an incorrect address, incorrect contact information, failure to respond to the courier, or repeated unsuccessful delivery attempts, additional delivery arrangements may be required.

7. Cash on Delivery

Where Cash on Delivery (COD) is available, the customer must pay the applicable order amount to the courier upon delivery.

COD availability may depend on the customer's location, order value, product, and courier service.

8. Delayed Orders

We make every reasonable effort to deliver orders within the estimated timeframe.

If an order is significantly delayed, customers may contact our support team for assistance.

Where applicable under Saudi e-commerce regulations, customers may have cancellation and refund rights when delivery exceeds the legally applicable period or the delivery date agreed with the merchant. Saudi Ministry of Commerce guidance states that consumers may cancel in cases of delivery delays beyond 15 days where no different delivery date has been agreed, subject to applicable exceptions.

9. Damaged or Incorrect Orders

Customers should inspect the package and product upon delivery whenever reasonably possible.

If you receive a product that is damaged, defective, or materially different from the product you ordered, please contact us as soon as possible with:

• Order number

• Customer name

• Photos or video of the package and product

• Description of the issue

We will review the case and provide an appropriate solution in accordance with our Return & Refund Policy and applicable Saudi consumer protection requirements.

Saudi Ministry of Commerce guidance confirms that consumers may refuse delivery when the product is defective or does not conform to the agreed specifications.

10. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full name

• Mobile number

• Complete delivery address

• City

• District

• Building or apartment information where applicable

We are not responsible for delays or failed deliveries caused by inaccurate or incomplete information provided by the customer.

11. Lost Shipments

If your shipment appears to be lost or remains undelivered beyond the expected delivery period, please contact our customer support team.

We will coordinate with the relevant shipping carrier to investigate the shipment and determine the appropriate resolution.

12. Multiple Products

If an order contains multiple products, items may be shipped separately depending on product availability, warehouse location, or supplier fulfillment arrangements.

In such cases, customers may receive separate tracking numbers and delivery dates.

13. Changes to Shipping Information

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

14. Customer Support

If you have any questions regarding your order or delivery, please contact our customer support team.

Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]
Business Hours: [Your Business Hours]

We aim to respond to customer inquiries as quickly as possible.

15. Policy Updates

We reserve the right to update this Shipping Policy when necessary to reflect changes in our operations, courier services, applicable requirements, or other business circumstances.

Any updated version will be published on this page with the revised date.

By placing an order through our store, you acknowledge and agree to the terms of this Shipping Policy.